Everything Your IT Environment Needs. Under One Roof.
This is the full Wekos service catalog. Every service line we offer is listed here — with detail on what’s included, how it’s delivered, and how to get started.
Running a business is hard enough without worrying about whether your firewall is patched, your backups are running, or your team can get help when they need it. Wekos takes that burden off your plate entirely — from day-to-day helpdesk to complex infrastructure, cybersecurity, cloud hosting, and communications. One vendor. One invoice. One team that knows your environment.
Our Service Lines
IT Helpdesk
✓ Responsive end-user support via phone, email, and portal
✓ Business hours and 24×7 coverage tiers available
✓ Remote and on-site resolution
✓ User onboarding and offboarding
✓ M365 and application support
Infrastructure & Platform Management
✓ Firewall, switch, and wireless management
✓ Server and hypervisor administration
✓ Patch management and change control
✓ Network monitoring and alerting
✓ Vendor coordination and lifecycle management
Cybersecurity
✓ Endpoint detection and response (MDR)
✓ Managed SOC with 24×7 threat monitoring
✓ Vulnerability scanning and remediation
✓ DNS filtering and email security
✓ Security awareness training
Backup & Business Continuity
✓ Server and workstation backup management
✓ Microsoft 365 data protection
✓ Offsite and cloud replication
✓ Tested recovery procedures
✓ DR infrastructure design and management
Cloud & Hosting
✓ Private cloud virtual machines on Wekos-managed hardware
✓ Managed storage and object storage (Wasabi)
✓ Site-to-site and client VPN management
✓ Veeam Cloud Connect replication
✓ Dedicated connectivity options
Telephony & Unified Communications
✓ Managed business phone systems (3CX)
✓ SIP trunking and number porting
✓ Mobile and desktop softphone configuration
✓ Call recording and reporting
✓ Ongoing system administration
Licensing & SaaS Resale
✓ Microsoft 365 licensing and tenant management
✓ Windows Server and CAL licensing
✓ Consolidated billing through Wekos
✓ License reconciliation and compliance
✓ New user provisioning
Projects & Professional Services
✓ Network design and deployment
✓ Server migrations and refreshes
✓ Cloud onboarding and migrations
✓ One-time assessments and audits
✓ Hourly engineering engagements
Technological Excellence
Our engineers are certified and experienced across the platforms our clients depend on. Here are just a few technologies we manage every day.
IT Helpdesk: Choose Your Coverage Level
Business Hours Support
Monday–Friday, 8am–6pm local time. Ideal for businesses where after-hours incidents can wait until morning.
✓ Helpdesk portal and phone support
✓ Remote and on-site resolution
✓ Proactive monitoring included
✓ SLA-backed response times
24×7 Helpdesk
Around-the-clock coverage for businesses that can’t afford downtime — any hour, any day.
✓ All Business Hours features included
✓ After-hours and weekend coverage
✓ On-call engineer escalation
✓ Critical incident response
Both tiers include the same engineering team and service standards
Not Sure Which Services You Need?
Most clients start with a conversation. We’ll ask about your environment, your team size, your pain points, and your budget — and recommend a service combination that actually fits. No pressure, no boilerplate proposals.